24/7 Support Hotline
Armada HC offers all our clients, their staff and candidates a 24/7 hotline for help with answering questions about jobs, benefits, payroll, self-service, or systems support. We pride ourselves in being different from the global competitors in our industry. We understand that customer support does not have to be limited to 9am to 5pm. This service is available via phone, email, or chat through our service center which is capable of receives inquiries from all around the world.
Applicants in the recruiting process often have questions as to where they are in the process, what feedback they may have received based on a phone screen or interview, results of an assessment or simply what is the next step. Armada HC understands that a positive candidate experience is largely due to the relationship we are able to establish early on in the recruiting process through hire or disposition. Maintaining good candidate relationships is also helpful for generating future referrals and influences the public opinion of the employment brand of ourselves and our clients.
Through the Armada HC website, our blog, newsletter, social media wall, and career portals, we are able to be engaged with candidates through a variety of mediums. With round-the-clock support via chat, we are also able to communicate with candidates that prefer to not speak while at work. Through the use of SMS we can also provide quick updates to candidates and answer quick questions to confirm interview appointments, provide contact information, or addresses of clients.
For clients that have staff we are supporting as leased employees, we also are able to provide them all the information they need while working remotely on any benefits or payroll question they may have. This is also available to qualified family members when applicable such as assistance with health insurance or relocation questions, for example.
Likewise, our 24/7 customer service and support line can support hiring managers that need assistance with self-service, need to open a vacancy for a new position, etc. Supporting staff and winning in the talent war requires every competitive advantage that can be utilized. Armada HC is open 365 days a year to provide the exceptional service nobody else can match.